Policies

ORDER LIMITS

To ensure that everyone gets a fair chance in purchasing the brooch they want, we now will only allow one brooch style per person. Sorry for any inconvenience this may cause.

 

DOMESTIC SHIPPING

All packages will be shipped USPS Priority. Shipping will take anywhere from 1 to 3 business days depending on your location. Shipping Priority will insure your package for up to $100. Shipping cost is calculated at checkout. 

Please check your shipping information before placing your order. We cannot change shipping addresses once an order has been placed.

 

INTERNATIONAL SHIPPING 

All packages will be shipped by The United States Postal Service with a Tracking Number. There are two options, First Class International and Priority Mail International. First Class includes tracking, but does not include insurance if your package is lost or damaged in transit. Shipping First Class may take anywhere between 7 to 21 business days. Priority Mail will insure your package for up to $200 if it is lost or damaged in transit. Shipping Priority will take anywhere between 6 to 10 business days. Shipping cost is calculated at checkout. 

During checkout, please enter your telephone number so we can complete the customs form.

We recommend selecting Priority Shipping so your package can be insured.

Please check your shipping information before placing your order. We cannot change shipping addresses once an order has been placed. 

 

COMBINED SHIPPING

We do not offer combined shipping. 

 

CUSTOMS DUTIES & OTHER FEES 

Customers are responsible for all customs duties and other fees. We cannot falsify customs forms by marking packages as a "gift". 

If your package is sent back to us due to not paying duties or failure to pick up, you can arrange for a redelivery at your expense or request a refund minus the original shipping cost.

 

LOST PACKAGES

We are not responsible for lost packages. We recommend selecting Priority Shipping so your package can be insured.

 

DAMAGED IN TRANSIT

We pack our brooches in a secure tin and a lot of bubble wrap. If in the slim chance that it arrives broken, you may send it back for a refund or an exchange for the same brooch. Please note: Selecting the Priority Shipping option insures your item for damages. Selecting First Class does not insure your item and the customer is responsible for the return shipping fee. We only cover shipping the new item back to you. Pre Orders and Custom orders are not eligible for refunds.

 

RETURNS, EXCHANGES AND REFUNDS

We want you to love your purchase! But if you are unhappy with your purchase, please contact us through our Contact page with your Order Number and reason for the return within 48 hours of receiving your package to arrange a return or exchange.

We only allow exchanges for the same in stock item. If the item you wish to exchange is out of stock, you can wait for it to restock or you may request a refund.

To return your order, write your RA Number clearly on paper and place it inside the package, please include the original invoice, packaging, as well as any gift with purchase. If the gift is not returned, you will be charged the retail price for it. Returned items must be postmarked within 7 days of delivery and must be in their unworn, original condition.

The original order shipping fee is non refundable.

We are not responsible for lost return packages, and recommend you insure and track your package. You are welcome to use the shipping method of your choice.  The customer is responsible for return shipping fees. 

 

NOT ELIGIBLE FOR RETURNS, EXCHANGES OR REFUNDS

*Custom Orders and Pre Orders are FINAL SALE.

*Final Sale or Sale Items.

*Jewelry damaged by customer (i.e. dropping, exposing jewelry to water, chlorine, oil, perfume, lotion, soap, breaking, and not properly storing jewelry).

*Worn clothing.

SALES & COUPONS

We cannot honor promotional discounts or coupons that has passed the promotional time frame.

 

PRE ORDERS

All Pre Order items must ship complete. If you order an In Stock item and a Pre Order item together, the entire order will not ship until the Pre Order item is ready to ship. Each Pre Order item has an estimated ship date.

Pre Order Items are not eligible for Cancellation, Refunds or Returns.

 

CUSTOM ORDERS

At this time, Custom Orders are not available. 

CANCELLATION

Once an order is placed, we begin to process it. We are unable to cancel orders. You must wait to receive your order and if applicable, you may send it back for a refund.

 

RESTOCKS / SOLD OUT and DISCONTINUED / LIMITED EDITION 

Each brooch planned to be restocked will have a restocking date in the description. 

If a brooch is sold out, it may be restocked in a few weeks or months. Please wait for the restocking date. 

A brooch that is discontinued will never return once it has been sold out. 

A Limited Edition brooch is a special release of a certain brooch design. It can be discontinued at any time. 

Please note: That a Discontinued / Limited Edition brooch can not be commissioned as a Custom Order. 

 

BUYING HANDMADE

Each brooch is hand painted, assembled and sealed by Angelina. While every effort is made to have them all look the same, this is nearly impossible for handmade items. Your brooch may look slightly different from the stock photo. Each brooch is a little work of art and are all unique.