POLICIES
ORDER LIMITS
To ensure that everyone has a fair chance to purchase the brooch they desire, there is a limit of one brooch style per person.
If you purchase multiples of the same brooch, your order will be canceled and a restocking fee will be applied.
Due to PayPal’s refund policy effective May 3, 2022, a Return Processing Fee of 3.49% + $0.49 will be deducted from all refunds.
SHIPPING
SHIPPING TO THE UK & EU HAS BEEN PAUSED DUE TO BREXIT.
Orders are shipped within 3–7 business days after being placed.
If your order contains a Pre-Order item, please note that estimated production times are listed on the product page. Because each item is handmade, delays can occur, and production may take several months depending on complexity and material availability. We kindly ask for your patience and understanding.
All domestic packages are shipped via the USPS, with the following options:
- USPS Ground Advantage: Includes tracking but does not include insurance.
- USPS Priority Mail: Includes tracking and insurance coverage up to $100.
For international orders, there are three shipping options:
- First Class International: Includes tracking, but no insurance if the package is lost or damaged.
- Priority Mail International: Includes tracking and insurance coverage up to $200.
- DHL Worldwide: Includes tracking and insurance (recommended for faster, insured delivery).
Shipping costs are calculated at checkout. We recommend selecting a shipping option that includes insurance for protection against loss or damage.
Please double-check your email and shipping address before placing your order.
We cannot change addresses once a shipping label has been created. Orders will be shipped to the address provided at checkout, and we are not responsible for packages shipped to incorrect addresses.
CUSTOMS DUTIES & FEES
Customers are responsible for all customs duties, import taxes, and any additional fees.
We are legally unable to mark packages as “gifts.”
If your package is returned to us due to failure to pay customs duties, import taxes, or any related fees, refunds will not be honored. You may, however, request redelivery at your expense.
COMBINED SHIPPING
Items you wish to have shipped together must be placed within the same order.
Due to the volume of orders and requests, we are unable to combine separate orders once they have been placed.
LOST PACKAGES
We are not responsible for lost packages.
To ensure your package is protected, please select a shipping option that includes insurance at checkout.
DAMAGED IN TRANSIT
All brooches are carefully packaged for safe delivery.
If your brooch arrives damaged, you may return it for an exchange of the same item.
Selecting a shipping option that includes insurance provides coverage. If your insured package arrives damaged, we will cover the shipping cost of the replacement item.
Selecting First Class or Ground Advantage does not include insurance. In these cases, the customer will be responsible for all shipping costs associated with the exchange or replacement.
RETURNS, EXCHANGES & REFUNDS
If you are unhappy with your order, please contact us within 48 hours of receiving your package with your order number and reason for return.
We do not accept returns for “change of mind.”
Pre-orders are not eligible for returns or refunds.
Exchanges for pre-orders are only permitted if your order arrives damaged.
A Return Processing Fee of 3.49% + $0.49 will be deducted from all applicable refunds.
Exchanges are allowed only for the same in-stock item. If the item is out of stock, you may choose to wait for a restock or request a refund.
To return an item, please use the return label provided via email and include all original packaging and any gifts with purchase. If a free gift is not returned, you will be charged the retail price.
Returned items must be postmarked within 7 days of delivery and in their original, unworn condition.
Shipping fees are non-refundable.
International Returns:
At this time, we do not offer free international returns. You may use the shipping carrier of your choice.
We are not responsible for lost return packages, so we recommend using insured and trackable shipping.
NOT ELIGIBLE FOR RETURNS, EXCHANGES, OR REFUNDS
- Custom Orders and Pre-Orders — FINAL SALE
- Sale Items and SECONDS Brooches — FINAL SALE
- Jewelry damaged by improper handling (dropping, exposure to water, chlorine, perfume, lotion, soap, oil, etc.)
- Worn items
PRE-ORDERS
Pre-orders are a wonderful way to reserve an item before it is released. However, please note:
-
Pre-orders are FINAL SALE and non-refundable.
Each pre-order is made specifically for you, and materials are ordered and produced based on your commitment. - Estimated production times are listed on each product page. Delays in production may occur, as each piece is handcrafted with care. Production may take several months depending on availability of supplies and workload.
- If you are not willing to wait for your pre-order to be completed, please do not place a pre-order.
By placing a pre-order, you agree to these terms and understand that your purchase cannot be canceled, refunded, or exchanged (unless the item arrives damaged).
CUSTOM COLOR REQUESTS
We do not accept custom color changes. Any color modification would be considered a custom piece, which we no longer offer.
CUSTOM / ONE-OF-A-KIND ORDERS
As of October 22, 2019, we no longer accept Custom Orders.
RESTOCKS / SOLD OUT / DISCONTINUED / LIMITED EDITION
Brooches scheduled for restock will list a restock date in the item description.
If a brooch is sold out, please join the waitlist to be notified of restocks.
- A discontinued brooch will not return once sold out.
- Limited Edition brooches are special releases and may be discontinued at any time.
- Discontinued or Limited Edition items cannot be commissioned as Custom Orders.
BUYING HANDMADE
Each brooch is handcrafted by Angelina. While we strive for consistency, please remember that handmade items are not perfect. Minor variations in color, texture, or finish are normal and make each piece unique.
Every brooch is photographed and described as accurately as possible.
FREQUENTLY ASKED QUESTIONS
Can I make a purchase before a release or have items held for me?
No, to ensure fairness, we cannot hold items or allow early purchases. All items are sold on a first-come, first-served basis.
Can I receive free products to promote on social media?
Collaborations may be considered on a case-by-case basis. Please reach out with your information and proposal for consideration.
Do you offer wholesale pricing?
Wholesale opportunities may be considered depending on the request. Please contact us directly for inquiries.
I forgot to enter my coupon code. Can you refund me the difference?
Unfortunately, coupon codes cannot be applied after checkout. Please ensure you enter your code before completing your purchase.
If a brooch is discontinued, can you still make it for me?
We do not remake discontinued designs. Once a brooch enters The Vault, it is permanently retired.